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Service philosophy

Service concept

Pay attention to customers, pay attention to customer needs, establish customer-oriented service processes, enhance customer service and marketing innovation capabilities, and create a powerful integrated customer service system

•Provide customers with convenient, professional and high-quality services

•Provide enterprises with comprehensive and accurate market quality information

Service platform

Adhere to customer-centricity, build a global service system, and provide customers with high-quality one-stop services. will integrate the concept of customer service into all business links, such as company R&D, manufacturing and sales services. Each business link is customer-centric and maximizes customer satisfaction and customer loyalty.

Customer first

Customers are the reason for our existence, so we must serve with care, take the burden lightly, start from the most subtle place, and carry out customer service from the overall situation. Customer satisfaction is the only criterion for evaluating service personnel. Polite service is a special form of expressing emotions and attitudes. Sales staff must have good psychological quality and professional ethics, and treat customers with a sincere attitude. It appears, words and deeds should be sincere and natural. The consistency of etiquette is reflected in the following facts: equal treatment to customers, and the service level is consistent throughout the service process. Provide positive, thoughtful and patient service to each customer. Regardless of the level of customer requirements, the importance of speech, and the attitude, we adhere to the principle of high standard service quality and consistency.

 

Service Concept

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