Service Purpose
Let the user satisfaction, responsible for the enterprise.
Service Commitment
Service is available 24 hours a day, 365 days a year.
Service Rules
Pre-sales
Installation Instructions:Arrange technical personnel to the site for engineering inspection guidance.
Training Guidance:Prior to product delivery, provide a technical training to instruct the relevant staff of the customer on the correct operation of the relevant equipment.
Aftermarket
Repair Response:Provide 24-hour maintenance service 365 days and 24 hours a day; The response time limit for maintenance personnel to receive repair calls shall not exceed 2 hours; According to the different distance of the store, the time for maintenance personnel to arrive at the scene after receiving the repair call shall not exceed 6 hours.
Preventive maintenance and inspection:During the warranty period, the customer's equipment shall be inspected, maintained and maintained at least 3 times a year, and the corresponding "Refrigeration and Refrigeration Equipment Return Visit Form" shall be submitted for each time, which shall be signed and confirmed by both parties, and a file shall be established for future reference.
Preventive maintenance and inspection troubleshooting:If a fault is found in the "Refrigeration and Refrigeration Equipment Return Visit Form", the maintenance personnel shall take corresponding maintenance measures with the consent of the relevant authorized personnel of the customer. The cause of the fault and the repair work taken will be recorded in the "Refrigeration and Refrigeration Equipment Return Visit Form.
Repair parts preparation:Provide reserved inventory of vulnerable parts for repairers to improve repair efficiency and reduce customer waiting time.
Warranty Commitment:All maintenance services during the warranty period are provided free of charge (including labor and material costs); all maintenance parts outside the warranty period can be provided for a fee. Service tenet: customer satisfaction, responsible for the enterprise. Service commitment: 365 days a year, 24 hours a day.