Service concept

Focus on customers, focus on customer needs, establish customer-oriented service processes, enhance customer service and marketing innovation capabilities, and create a strong integrated customer service system

• To provide customers with convenient, professional quality service

• Provide enterprises with comprehensive and accurate market quality information

Service Platform

Adhere to the customer as the center, build a global service system, to provide customers with quality one-stop service.The concept of customer service will be integrated into all business links, such as corporate R & D, manufacturing and sales services. Each business link is customer-centric and increases customer satisfaction and customer loyalty.

Customer First

Customers are the reason for our existence, so we must serve carefully, take the heavy load lightly, start from subtle places, and take customer service from the big picture. Customer satisfaction is the standard for evaluating service personnel. Polite service is a special form of expressing emotion and attitude. Sales staff must have good psychological quality and professional ethics, and treat guests with sincerity. Its appearance, words and deeds should be sincere and natural. The consistency of etiquette is reflected in the fact that customers are treated equally and the level of service is consistent throughout the service process. Provide active, attentive and patient service to each customer. Regardless of the level of customer requirements, the importance of the speech, the attitude is good or bad, adhere to the principle of high standards of service quality and consistency.